Shipping & Delivery Policy

This Shipping & Delivery Policy explains how orders are delivered on the Zokit platform ("Platform"), operated by Zokit Technologies Private Limited ("Zokit", "we", "us"). It forms part of, and should be read with, our Terms & Conditions and Refund & Cancellation Policy. Zokit is the seller of the goods you order. Zokit purchases them from local brand-authorised suppliers, owns them from the moment they are collected, and delivers them to you through its Delivery Partners under Zokit's own invoice and transport documents. Every Supplier is verified against the brand dealership certificate it trades under.

1. Serviceable Areas

Zokit operates a hyperlocal model and currently delivers only to addresses within 8 km of Mysore (Mysuru) city centre, Karnataka. The app checks the exact location of your delivery address and shows you the delivery area on a map. Serviceability also depends on the availability of Suppliers and Delivery Partners in that area.

Currently serviceable areas

Inside the 8 km area, we deliver to these pincodes:

* Only the parts of these pincodes that lie within 8 km of the city centre. An address outside the 8 km area cannot be served, even if its pincode is listed here.

We are actively working to expand our delivery coverage to additional areas in the coming months.

• You can check whether we deliver to your location by entering your address or allowing location access in the app.
• If your location is not currently serviceable, you will not be able to place an order for delivery there.

2. Order Processing and Confirmation

• After you place an order, you can cancel it for free until it is packed (see our Refund & Cancellation Policy).
• Once confirmed, Zokit buys the items from a suitable Supplier and prepares them for delivery. Zokit chooses the Supplier automatically, based on factors such as location, availability, rating and serviceability. You buy from Zokit, not from the Supplier.
• You will be able to track the status of your order in the app.

3. Delivery Timelines

Because Zokit sources locally, orders are delivered in 1–4 hours from confirmation. Estimated delivery time is shown before you confirm your order and depends on the item type, quantity, Supplier availability and your distance from the Supplier.

Our delivery hours are 9:00 AM to 6:00 PM. Orders confirmed after 3:00 PM, or outside delivery hours, are delivered from 9:00 AM on the next delivery day.

4. Delivery Charges

• Delivery charges, where applicable, are shown to you at checkout before you confirm your order. There are no hidden charges — the amount you see at checkout is what you pay.
• Delivery is always charged. We do not offer free delivery, and there is no order value or promotional period that makes delivery free.
• Applicable taxes (GST) on goods and, where charged separately, on delivery, are shown on your invoice in accordance with law.

5. Delivery, Site Access and Unloading

• Deliveries are made to the address you provide at checkout. Please ensure the address is accurate and complete, keep a valid phone number reachable for delivery coordination, and make sure you (or someone authorised by you) is available to receive the order.
• Site access. Please ensure the delivery location is safely accessible to the delivery vehicle, especially for heavy or bulk materials. If the site is unsafe or inaccessible for unloading (for example, due to narrow approach, overhead obstructions, or unsafe ground), the Delivery Partner may decline to unload, and this will be treated as a failed delivery.
• Unloading is included, and free. Your Delivery Partner unloads the materials on the ground floor, inside your site, at no charge. The app shows loading & unloading as FREE before you confirm the order, and you will never be asked to pay for it at delivery.
• What unloading does not include. Carrying materials inside a house, flat or any other building; carrying them to any other floor, above or below ground level, whether by stairs, lift, ramp or ladder; stacking, shifting or spreading materials anywhere beyond the ground-floor unloading point; and any installation or fitting work. If you need materials moved further, please arrange your own help — the Delivery Partner is not required to do it and may decline.
• Inspect at delivery. Please inspect your materials at the time of delivery. If any item is damaged, defective, wrong or short, refuse the delivery or report it immediately — see our Refund & Cancellation Policy.
• For Pay on Delivery orders, you pay by UPI when your order arrives: tap Pay now in the Zokit app and your UPI app opens with the amount already filled in, paying Zokit Technologies Private Limited directly. If you cannot pay that way, the Delivery Partner carries a printed Zokit QR code you can scan instead. Zokit checks its own bank account and confirms the payment before the goods are handed over, which may take a few minutes. Zokit does not collect cash, so there is no change to arrange and nothing to keep ready. Never pay the Delivery Partner in cash or into a personal account.

5.1 Storage After Delivery

Once materials have been delivered and unloaded, their proper storage and protection is your responsibility. Many construction materials (such as tile adhesives, paints and timber-based products) can be affected by moisture, weather or improper handling. We cannot accept claims for deterioration, movement or damage that occurs after delivery due to storage or handling at your site.

6. Failed or Undelivered Orders

A delivery may fail if no one is available to receive it, the address is incorrect or unreachable, the site is inaccessible or unsafe for the delivery vehicle to unload, or the recipient refuses to accept a correct order without valid reason. In such cases:

• we will attempt to contact you to reschedule or re-attempt delivery, where possible;
• repeated failed deliveries due to incorrect information or unavailability may result in cancellation of the order; and
• for prepaid orders that cannot be delivered through no fault of yours, a refund will be processed in accordance with our Refund & Cancellation Policy.

7. Changes to Delivery Address

You may request a change to your delivery address only before the order is confirmed. Once an order is confirmed, the delivery address generally cannot be changed, as Zokit sources and routes the order based on that location.

8. Risk and Title

Zokit owns the goods while they are in transit and bears the risk of loss or damage in transit. Title and risk in the goods pass to you on delivery. Please raise any damage, shortage or wrong-item issue at the time of delivery or within the window described in our Refund & Cancellation Policy.

9. Documents That Travel With Your Order

Your goods travel with Zokit's tax invoice and, where the law requires one, an e-way bill generated by Zokit. Your invoice for an order covers everything you ordered in a single document, and is available in the app once your order has been delivered. Delivery is carried out by Zokit's Delivery Partners. Nothing in this Policy limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

10. Changes to This Policy

We may update this Policy from time to time. The revised version will be posted on this page with an updated date.

11. Contact Us

If you have questions about this Shipping & Delivery Policy, please contact us.

• Email: support@zokit.in
• Phone: +91 9110692974
• Website: www.zokit.in