Zokit Technologies Private Limited ("Zokit") is committed to resolving your concerns fairly and quickly. This page explains how to raise a complaint, what to expect, and how to escalate if needed. It is published in line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000.
Our redressal process has two levels. Most issues are resolved at Level 1.
We handle complaints across all parts of your Zokit experience, including:
| Category | Examples |
|---|---|
| Orders & delivery | Delay, non-delivery, failed delivery, delivery partner conduct |
| Items | Damaged, defective, wrong or short-supplied materials |
| Payments & refunds | Payment issues, refund status, incorrect charges |
| Account & data | Account access, personal-data or privacy concerns |
| Suppliers & partners | Concerns about a Supplier or Delivery Partner on the platform |
To help us resolve your complaint quickly, please provide:
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer whose details are below.
When you raise a complaint with our Grievance Officer, we will:
| Stage | What we do | Timeline |
|---|---|---|
| Acknowledgement | Confirm we have received your complaint and assign a reference number | Within 48 hours |
| Resolution | Investigate and work to resolve your complaint | Within 30 days |
You will receive a complaint reference number so you can track the status of your grievance. Where a complaint needs more information from you, the timeline may be affected until that information is received.
Please use only the official contact details on this page and inside the Zokit app. Zokit will never ask you to pay any amount, share your OTP, card PIN, UPI PIN, or full card details, or install any third-party screen-sharing app in order to process a refund or resolve a complaint. The only payment Zokit will ever ask you for is the amount shown in the Zokit app for your own order, paid to Zokit Technologies Private Limited when that order is delivered. Be cautious of fake "customer care" numbers found on search engines or social media. If in doubt, contact us only through the app or the details listed here.
Zokit is the seller of every product ordered through the Platform, so a complaint about the goods, the price, the invoice or the delivery is resolved by Zokit itself. You never need to approach the supplier the goods came from or the Delivery Partner who brought them. Nothing on this page limits your rights under applicable law.